Frequently Asked Questions

The Answers You're Looking For

Here you'll find a detailed list of frequently asked questions to help you along the way to becoming a Winner today. If your question doesn't appear on our list you can find contact details for customer support staff or find their information any time by clicking the Help button at the top of the Winner Bingo screen.

Click on a link below to take you to questions and answers about that topic.



  • How do I register?

    Registration is easy and takes only a few minutes to complete. You can fill out our registration form here. You will need a bit of personal information, contact info, and you will be asked to designate a username and password to complete the registration process. Be sure to write this information down or print a copy for your own records to be kept in a safe place.

    If for some reason information included on your registration form cannot be verified, we may request additional documents from you to confirm your identity.

  • Can I Have More Than One Account?

    We limit each user to one account. One account is all you will need to access Winner Bingo and all of the other Winner sites.

  • Is My Personal Information Safe?

    The security of users' personal information is of the utmost importance to us at Winner. We go to great lengths to ensure all users' details are kept safe and secure. Because we Use the latest in security and encryption software, our players may rest assured they and their information are in safe hands.

  • What Currency Can I Use?

    You can use GBP, CAD, USD, EURO, DKK, SEK, AUD, NOK, ZAR, CHF. However, all transactions at Winner Bingo are conducted in GBP.

  • How Do I know If I Am Able To Play At Winner Bingo?

    While it is up to each player to know whether or not they are in compliance with the gambling statutes of their locality, there is a simple way to tell whether or not Winner excludes your home from acceptable player locations. If you can visit and open the Winner Bingo homepage, it would be safe to assume you are playing from an approved region.

  • Source of Funds – additional information requests

    From time to time all betting and gaming operators may ask you for further information to verify your age, identity, or the funds you use to bet with.

    This information has been produced together with other betting operators to explain this process to our customers.

  • Source of Funds – Why do operators ask for further information?

    All operators are required to take steps to help ensure that gambling is fair and open, not linked to crime, and does not lead to harm.
    Part of this includes collecting customer information for age, identity and funds verification.

    This means that betting and gaming firms, just like banks, may at times need to ask you to confirm your identity or show that you have sufficient funds to support your gambling activity. Information may sometimes be required before we can accept bets or pay your winnings.

  • Do all retail and online operators ask for this type of information?

    Yes. This is a clear requirement from our regulators, and both retail and online operators will ask for this type of information at certain times.

    We understand that our customers may find these requests unusual and intrusive, however this is not our intention and we apologise for any inconvenience that they might cause.

  • How will my information be used?

    The information provided to us will be treated in the strictest confidence in line with our privacy policy and will not be used for any other purpose than fulfilling our regulatory and legal obligations.

  • What do I need to provide if I'm asked to verify my identity?

    We'll let you know what you need to provide. This will normally be a copy of photographic ID such as a passport or driving license and/or confirmation of your home address (for example, a utility bill).

  • What do I need to provide if I'm asked to verify the funds I use to bet with?

    If you're asked for information about the funds you use to bet with, it's important to make sure that you provide information that shows you have sufficient funds to support your gambling activity and confirms the source of those funds. This could be, for example, showing the funds are from your work or a payment made to you.

  • How do I send my documentation?

    Please upload and send these documents to us using our Secure Upload Service. Please make sure that all documents are clear and are not cropped.

  • What will happen if I do not provide the requested information?

    Operators will normally ask for information to be given by a certain time, and we'll let you know when this is needed by. This could be before paying winnings, before your next bet, or by a certain date.

    Unfortunately, further business may not be accepted if the requested information is not provided. We value our customers and would gladly reconsider this position if the information is provided at any point in the future.

  • How can I find our more

    If you have further questions, please feel free to contact customer service.

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Account Details

  • What Happens If I Forget My Username Or Password?

    You can contact customer support to resolve a lost username or password by clicking here

  • Can I change my username and/or password?

    Your username will never change at Winner Bingo. Passwords may be changed only after making a formal request with customer support; you can reach them by clicking here. However you can always change your name as it appears in chat by clicking the Account tab at the top of the screen, the options tab, then the chat tab. Type in the name you'd like to be visible and click save.

  • I Receive An Error When Trying To Log In, What Should I Do?

    There are a few reasons you might be receiving an error when logging in.

    You may have incorrectly typed in your information or forgotten your password in which case you may contact customer support to resolve the issue by clicking here.

    You may have a locked or suspended account. Contact customer support staff by clicking here to find out more. You should have any documents to verify your identity at your ready when contacting support staff.

    A technical issue may be the case for you being unable to log in. If you are presented with a specific error message press the ‘Print Scrn' button on your keyboard to capture the exact message and then contact our customer support staff by clicking here.

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Deposits And Withdrawals

  • How Do I Deposit Money In To My Account?

    Depositing money into your player account is very easy. Once you've logged in just click the accounts tab at the top of the page and select the Bank option. Click on the Deposit tab to bing up the menu for filling your player account. Here you will need to designate an amount to upload, and provide a credit cards number, eWallet ID and password, or Voucher number. Click here to go to the deposit menu directly.

  • What are the Deposit Options?

    Winner is proud to offer its users the convenience of over 40 Deposit and withdrawal options. Choose from Credit and Debit Cards, eWallets, Bank Transfers, and more. Click here to view a full list of options. We've included contact info for many of the available methods' providers should wish to know more about a particular service.

  • How Do I Withdraw Money From My Account?

    To make a withdrawal simply enter the bank through your player account and click on the withdrawal tab. You may then designate and amount to withdrawal, choose a withdrawal method, and then review your transaction before your final submission.

  • I'm Unable To Deposit Or Withdraw, What Should I Do?

    Should you run in to any difficulty using the banking functions at Winner Bingo, customer service is standing by to help you. Click here for our customer service contact information.

  • How Long Do I Have To Wait For My Withdrawal To Be Completed?

    We try to ensure that withdrawals are processed as quickly as possible - usually a matter of days - but the length of time may depend on your chosen withdrawal method. This could take up to 14 working days.

  • Is There A Minimum/Maximum?

    Depending on which withdrawal method you choose, you may be able to withdraw as little as little as 1 GBP and up to as much as a 9,000 GBP maximum. Keep in mind these amounts are subject to change at the discretion of the Winner brand.

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Game Details

  • How Much Do Tickets Cost?

    Ticket prices vary depending on the room and time of day. Tickets can cost players nothing or as much as 50p.

  • Where Can I Find The Schedule Of A Bingo Room?

    You can reach the schedule for any room through the Winner Bingo lobby. To visit the lobby simply log in, the main page serves as the Winner Bingo lobby. You can return to this page from within any bingo room by clicking the Lobby button at the top of your screen.

  • Can I Buy Tickets Ahead Of Time?

    You may. Just visit the schedule for the room in which you wish to play. From there you may choose which game you wish to choose tickets for and how many to buy. Each room has a different maximum amount of tickets allowed for purchase.

  • What Does The Autobuy Feature Do?

    Winner Bingo's Autobuy feature allows players to purchase tickets automatically when playing in a room. Designate the desired amount when initially buying tickets for a Bingo room and click the Autobuy button in the lower left corner of the window to toggle the option on or off.

  • What Happens If I Lose My Connection?

    If you have purchased tickets prior to the game beginning or are in the middle of a game when you lose your internet connection, don't panic. The game goes on but you are still there as far as the software is concerned. If you have won any of the prizes available, the outcome of the game(s) can be viewed in your play history.

  • Can I Play Other Games While Playing Bingo?

    We make it easy for you to experience our full range of games while enjoying the focus of Winner Bingo. Play any of our great Slots, Scratch Cards, or Side Games in the middle of your Bingo game or while you wait for the next round to begin. Simply choose from a list of tabs above the chat field in any of our Bingo rooms.

    Choose a game click its icon and it will open above the chat field, ready to play. Click the ‘X' in the upper right of the game window to close your current session or start a new one.

  • How Can I Let Others Know I Have Bingo?

    The Winner Bingo software automatically detects when players have Bingo and will alert the rest of the room for 1-line, 2-line, full house, and Jackpot winners.

  • Can I View My Play History?

    You can always check your wagering and play history with Winner Bingo through the Account tab under History.

    Players can search through specific games or with their gamer ID. Refine the search by selecting the specific date, time, and outcome.

  • Didn't Find What You Were Looking For?

    If you haven't found the answer to your question in our FAQ's section, contact customer support directly to get your issue resolved as quickly as possible. Click here to get in touch now.

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We are delighted to announce the launch of the brand new Wallet at Winner! It is now easier than ever to keep track of your funds with separate balances for each Winner product.

  • What's good about the new wallet?

    The all-new wallet helps you keep your funds separate for each section of our site. You can have one balance for Winner Casino and others for Winner Sports, Winner Poker, Winner Bingo etc. The redesign will makes the wallet easier to use and enables us to reward you with improved bonuses and exciting special offers.

  • What will happen to my balance?

    Your balance will automatically be placed within whichever product you have played most. But don't worry - from there you can transfer your funds between products.

  • Can I transfer money from one product to another?

    Yes, you can transfer your existing balance to any of the Winner products (Casino, Sports, Bingo and Poker) in the Fund Transfer section which is located in the Cashier. Bonus funds can be withdrawn only if the respective wagering requirements have been met.

  • What will to happen to my bonus(es) in Casino, if I transfer my funds to another product?

    Please note that by transferring or withdrawing funds before the Terms & Conditions of your bonuses are met, the bonus money and winnings will be lost. If the terms and conditions are met the bonus money will be transferred as well. Don't worry as the system will guide you through the process.

  • Do I need to complete the wagering of any bonuses I received, before transferring ney to another product?

    Yes. You can transfer your money at any time, but please note that by transferring funds before Terms & Conditions of your bonuses are met, the bonus money and winnings will be lost.

  • How can I view which funds I have transferred to another product?

    A complete history of your internal transfers can be viewed in the ‘Transaction History' section of the Cashier.

  • Can I have different balances across all products at the same time?

    Yes, you can. You can easily check what your current balance is by going to the cashier to fund transfer tab.

  • If I transfer money from Casino to Bingo and then transfer money back to Casino, can I still continue playing with my bonus in the initial product?

    Yes, but you must have first met the wagering requirements for the bonus in question.

  • Will I have a main balance from which to distribute funds to different products or will funds have to be deposited and moved from product to product?

    There is no ‘main balance'. Rather, every product that you play in at Winner will each have a separate balance and you can always choose to move funds from one product to another.

  • What happens if I transfer funds by mistake?

    If you have transferred funds by mistake, you can either transfer them straight back to the product you moved them from or contact our Customer Services team via live chat for any assistance you require.

  • How much can I transfer to another product in case I have an unsettled bet?

    You will not able to transfer funds related to bets that have not yet been settled.

  • Can I be logged in and play in two different products simultaneously with the same account?

    Yes. Our different products can be used simultaneously with the separate balances updating accordingly for each product.

  • Do you have the same cashier functionality from the computer and my mobile device?

    Yes, you can access the Cashier via either platform.

  • Will I have different user account for each product?

    No, you still have one account with Winner.com, however you have a separate balance within each Winner product that you play in.

  • Can I deposit with the same payment method in all products without having to register it again?

    Yes, your payment method will be saved to your account so that you can easily deposit and withdraw across all products without the need to register each time.

  • Will the system warn me if I try to transfer funds which include bonuses/pending winnings that have not yet met wagering requirements?

    Yes, the system will show a pop up and ask you to confirm the transfer advising you how this will affect your bonuses/pending winnings.

Live Help

You can chat to one of our customer service team for any questions you might have about Winner Bingo 24 hours a day on 0800 520 0355.

Get in touch

If you'd like to get in touch, just drop us an email at


and we'll aim to get back to you as soon as possible.